![]() ![]() We sincerely apologize and we’ve thrown that process into reverse and will be clearing the bins out ASAP. oxygen tanks, video players, survival gear) and took up space that belongs to you and your bags. If you’ve flown in First Class on one of 20 reconfigured A320s then you know that we blew it on the overhead bins by putting everything but the kitchen sink up there (e.g. Surely one streamlined reservations system will be a welcome accomplishment, and again we thank you for your unending patience as we’ve sometimes clunked our way through with two systems.Ī320 First Class overhead bin space (or lack thereof) Since the fall we’ve also been sending thousands of Reservations and Airport staff to training on the new systems, and we’ll be overstaffed for the first several days in case we encounter any difficulties. We are anticipating a smooth, middle-of-the-night transition with very little impact on our customers’ ability to interact with us (unless you really want to buy a ticket at 3 a.m.– that would be a problem). But the end is in sight and our IT division and EDS continue to work overtime to prepare for a cutover, now planned for March. Having two Reservations systems (Sabre and SHARES) is the source of many of the frustrations that you may have encountered online, on the phone and at the airports. The day we’ve all been waiting for, Res migration, is almost upon us. ![]()
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